TORUKO KANKO
TERMS & CONDITIONS
The payment of the required deposit or full payment for a reservation
on an escorted or independent tour package constitutes consent to
all provisions of the terms and general information contained in
this site.
All rates are quoted in US Dollars &EUROS . We will bill
your credit card based on the daily exchange rate stated by the
Central Bank of Turkey for the specific date of the transactions,
which are including VAT tax in effect at present. We are not
responsible for additional credit card fees or discrepancies
assessed by your local bank.
BOOKING PROCEDURES DEPOSITS
Hotel Reservations
No deposit required. Credit card authorization is required and
charged only 3 days prior to arrival date. A "no show" 1
night charge penalty will apply.
Tour Reservations
A 30 % deposit is required upon booking and the full balance
will be charged only upon the starting date of the services
commencement.
Cruise Reservations
A 50% non-refundable deposit is required at time of booking.
The full balance is due 30 days prior to departure date.
Car Rental Reservations
No deposit is required, however a credit card authorization will
be required as guarantee. The full balance will charged 2 days
prior to rental date.
Group Reservations
Special Terms and Conditions will be issued at the time of booking
based on different services to be rendered. However full balances
are required 1 month prior to commencement of services.
REVISIONS
Revisions made to an existing booking are not subject to any
fees unless otherwise stated in the deposit policy.
PAYMENT
TORUKO KANKO accept Visa and Master Card for payment for
all programs. A credit card authorization form is required for
all transactions and faxed back to our number + 90-212-458 65
70. For security purposes we require a photocopy of your credit
card, your signature, billing address and home telephone number.
No second-party credit cards will be accepted. Bank money transfers
are accepted.
CANCELLATION POLICY
Hotel Reservation
If canceled less than 3 business days, 1 night charge will be
applied.
Tour Reservations
Cancellations received up to 7 days prior to commencement of
services are subject to a 15% penalty If canceled within 7 business
days deposit will be non-refundable.
Cruise Reservations
Not refundable if canceled within 30 days of departure.
Car Rental Reservations
Less than 3 days prior to rental date, first day rental will
be charged. Group Reservations Cancellation policy will be advised
at time of booking.
REFUND OF UNUSED SERVICES
Once a service has commenced, no refunds can be made for any
specific tour accommodation, sightseeing and other services
not taken.
DOCUMENTS
Travel documents will be issued according the different services
rendered.
GROUND TRANSPORTATION
Ground transportation is provided in accordance with the itinerary
by private car, van, minibus, midibus or motor coach depending
on the size of the traveling party.
HOTELS
Hotels are listed in the applicable section of our Website. Unless
otherwise specified, all rooms are "run of the house" of
printing and may be changed without prior notice. Hotels are
classified by the operator using government ratings. However,
foreign air conditioning is not necessarily used according to
US standards.
CRUISES
Accommodations are per description in the programs. Cruise lines
and cruise ships may be substituted and itineraries slightly
altered.
SEQUENCE OF TOUR PROGRAM
During the national and local holidays, certain periods of conventions,
congresses and other unforeseen events, the Tour Operator may
have to make last minute changes (subsequent to issuance of
final itinerary) in the sequence of the tour. Tours that operate
during holiday periods may necessitate changes in hotels and
sightseeing. As museums schedules change, other visits may be
substituted on day's museums are closed.
NOT INCLUDED IN THE TOUR RATES
Land rates do not include international flights between the countries
and domestic flights in the country, unless stated in the itinerary.
Any expenses in the passport costs, visas, airport departure
taxes, photography fees payable at admission sites, excess baggage,
forwarding of baggage and souvenirs, meals not specified on
the itineraries, all personal expenses incurred at the hotels
and the customary tips to drivers and guides, which are left
to passengers discretion are not included.
RESPONSIBILITY
TORUKO KANKO is responsible in making all the arrangements
for everything specified in the services and itineraries. All
of the carriers, hotels and other services provided in which
we bring together in our tours work as independent contractors
and are not agents or employees of the company. Nevertheless,
all of the service provided bears TORUKO KANKO 's guarantee
and responsibility for quality service, which we provide all
of our customers with. All travel documents issued by TORUKO KANKO , in written paraphernalia or to the customer, are subject
to the terms and conditions specified by the laws of Turkey.
In case any of the services included in our tour packages cannot
be provided at the time of the tour for reasons beyond the control
of the company, than TORUKO KANKO is responsible in providing
equally comfortable and interesting alternatives. Any resulting
difference resulting from customer's choice of the alternatives,
shall be payable by the customer during their stay. Luggage is
carried at the owner's risk and luggage insurance is recommended.
INSURANCE
Health, accident, luggage and trip-interruption insurance is
strongly recommend.
|
